Legal
Refund Policy
Last updated: 1 June 2026
We want every transaction on SparkleHomes to be fair. This policy explains when refunds are available and how to request one.
Refund Scenarios
ScenarioOutcomeTimeframe
Duplicate chargeFull refund3–5 business days
Platform error prevented service deliveryFull refund3–5 business days
KYC rejected after paymentFull refund of verification fee3–5 business days
Subscription cancelled before next billing cycleNo refund for current period; access continues until period endsN/A
Listing fee after listing is publishedNon-refundableN/A
Account suspended for Terms of Service violationNon-refundableN/A
How to Request a Refund
- 1Email refunds@sparklehomes.co.ke from your registered email address.
- 2Include your transaction reference number (found in your payment receipt email).
- 3Describe the reason for your refund request.
- 4We will acknowledge your request within one business day and resolve it within 5 business days.
Payment Provider
All payments are processed by Paystack. Approved refunds are returned to the original payment method. Card refunds may take an additional 2–10 business days to appear on your statement depending on your bank. SparkleHomes does not charge fees to process refunds.
Disputes
If you are unsatisfied with our decision, you may escalate your dispute to Paystack via their resolution centre or contact the Kenya Consumer Protection Advisory Committee. We are committed to resolving all disputes fairly and promptly.